Ouwens Casserly Real Estate Pty Ltd (ACN 613 261 626)Effective: July 2025
1. Who We Are
2. Why We Collect Personal Information
- Manage sales, leasing, inspections, applications, and property transactions
- Conduct identity, tenancy history, employment, and credit reference checks
- Meet legal and regulatory obligations (e.g. under the Residential Tenancies Act or AML legislation)
- Facilitate communication, customer service, and tailored marketing
3. What Information We Collect
- Identity details (e.g. name, date of birth, driver’s licence or passport)
- Contact and employment details (e.g. email, phone number, address, employer)
- Financial information (e.g. bank details, credit references)
- Property-related preferences or history
- Sensitive information (e.g. health details) — only with explicit consent and only where necessary (e.g. accessibility requirements or financial hardship)
4. How We Collect Your Information
- Directly from individuals (e.g. during inspections, applications, digital forms or communication)
- Through third parties (e.g. referees, tenant databases, property managers, credit reporting bodies)
- Automatically via our website or digital services using cookies, tracking tools, or analytics
5. Use and Disclosure
- Deliver real estate services across buying, selling, leasing, project marketing, and property management
- Comply with legal, contractual, or regulatory obligations
- Communicate updates, insights, or promotional content (where permitted)
- Government bodies (e.g. SA Consumer & Business Services, Revenue SA, ATO)
- Trusted third parties (e.g. contractors, photographers, tradespeople, IT and CRM providers)
- Financial institutions, legal representatives, or insurance providers
- Cloud storage or software service providers — including those located overseas (only where adequate data protection measures exist)
Collecting Personal Information
6. Automated Decision-Making
- Inform you about the use of such tools
- Explain the data involved and its impact
- Offer the option to request a human review of decisions
7. Data Security and Retention
- Role-based access controls and encryption
- Regular privacy and cyber security training for staff
- Secure file storage and cloud-based protections
- Regular system audits and incident response planning
8. Access, Correction, and Complaints
9. Data Breach Notification
- Role-based access controls and encryption
- Regular privacy and cyber security training for staff
- Secure file storage and cloud-based protections
- Regular system audits and incident response planning
10. Direct Marketing
11. Overseas Disclosure
- The recipient is subject to a law or binding scheme substantially similar to the APPs; or
- We take reasonable steps to ensure that data will be handled in accordance with Australian privacy standards (APP 8)